H&R Block

Reviews

• ★ ☆ ☆ ☆ ☆
  I called the HR Block 800 number when I got an audit for a year HRB filed for me. (The 800 number itself is very unhelpful. They scheduled two callbacks for me; one was 30 minutes late and the other was over 24 hours late) They said they could not help me over the phone, I must make an appointment. So I go into this Urbana location (a different location than my preparer, who had filed my federal and not the required state). I asked why the state was not filed on my behalf. She said "I'm guessing because the preparer didn't know how so just didn't." I asked how she would fix this situation. She said they would file it for me. Then she said it would cost me $99 just to get in and look at the return. I made her get someone else in the office to waive that. Then she prepared it, handed it to me, and said that it would cost $49. I told her I wasn't prepared today to pay that after an error HRB made a few years ago that resulted in an audit. So she took the return back. The whole process took an hour and a half, and the lady said she didn't know how to use the system they used that tax year, so I sat there while she was trying to figure it out. I have come home and fixed it myself. I will never hire HRB again.
  By Jessamyn S, April 07, 2017

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